FAQ's
What are crystals?
I have a whole section about what crystals are, which can be found here
How long will it take to receive my order?
If your order is made & ready then it will be sent to you ideally within 2 business days. However because it is just me there may be delays at times of up to 5 business days.
If your order is custom or needs to be made then it will be sent to you within 4-10 business days depending on how many orders I have to get through.
If it is urgent, such as a gift to someone please contact me and I will try my best to get it to you as soon as possible.
Once your order is with the courier it should take 1-3 business days to be delivered to you unless you are rural then it can take longer. You will be emailed a tracking number once your order is picked up by the courier. Delivery is through ‘go sweet spot’. Our Shipping Policy can be found here
Where do you ship to?
Our website is currently only set up to send to shoppers within New Zealand and Australia. Unless your order is in a PDF document.
If you are located overseas and wish to order something from my small business then please contact us through email hello@ascensionofvenus.com with what you are after and we can organize shipping and payment through paypal.
We aim to extend out to the wider world soon so keep an eye out!
How much is shipping?
Shipping prices can be found at the bottom of the shipping policy page
What type of packaging do you use?
We use Earth friendly & sustainable packaging. We do this by sometimes reusing packaging that we get from our suppliers and own personal shopping, which means that some packaging might not be on brand, deemed “new”, or recyclable/compostable. Otherwise we find positive packaging choices for the planet.
Our tape/stickers are home compostable made out of rice paper, soy based ink and non toxic adhesive.
Our ‘thank you’ cards and business cards are printed with a company who are carbon neutral and plants a native tree with every print order which helps to recover threatened ecosystems around the globe. They are made with uncoated and sustainably sourced paper which makes them easily recyclable, although, we have designed them in a way so that you can re-use as a book-mark or inspiration 🙂
We use wood wool as protection if needed - this is an environmentally friendly option instead of bubble wrap or packing peanuts. If we do use bubble wrap in your order it is being reused.
The boxes that we use are made of environmentally friendly cardboard and 100% recyclable.
All courier bags are either compostable, recyclable and made with waste or recycled materials to give them a second life, or packaging that was otherwise going to be thrown out.
We are deeply committed to zero plastic waste and being as sustainable as possible - both in business and in our personal life. Through choosing to support environmentally friendly brands and businesses we help to reduce the negative impact that waste can have on the environment.
Where can I get crystal meanings from?
We have a crystal directory on our website found here that lists the meanings behind most crystals that we stock and are continually updating it. If you have any questions about certain crystals feel free to reach out via social media or email.
We do this to be more environmentally conscious but if your order is a gift and would like the meanings printed, please leave a comment at check out.
Are your crystals ethically sourced?
Yes, we care deeply about our Earth, the land and its people. We only work with companies that are also ethical. Our crystal suppliers all source their crystals ethically and we have seen photos of this work in action.
What do I do if I am buying something as a gift?
Please leave me a note at checkout along with a message you would like to be hand written and sent with the order - if you choose to do this, please keep it minimal with a few sentences max. There won’t be any invoice included with the order.
Can I stock or resell your products?
If you are interested in stocking our creations please enquire by emailing hello@ascensionofvenus.com
Can I use an image from your website?
Images on this website belong to Ascension of Venus. If you wish to use an image please contact us first.
Crystal Disclaimer
Each crystal is unique in size, shape & color, even if they have the same name.
The crystal that you receive in your order may differ slightly from the one you see in a picture on our website, unless the picture corresponds to that exact crystal.
Disclaimer
Everything mentioned by Ascension of Venus is not intended or recommended to replace professional medical or psychological advice/treatment. We are not medical professionals and cannot give out medical advice.
We do not claim that gemstones & crystals cure/heal dis-ease or medical & psychological conditions. If you need medical help then please seek it from a professional, and only use crystals as a complementary to proper treatment.
All information that we mention about crystals and their metaphysical properties is for reference only.
It is based on:
- research on various ancient cultures, the knowledge they shared, and how they used crystals & gemstones throughout history
- research on how crystals & gemstones are used in today's world
- personal experience, intuition & connection with crystals
Ascension of Venus will not be held responsible for any injuries or accidents that could arise with or when using our products. Please use crystals, incense, sage, essential oils and anything else that we sell safely and responsibly.
Terms & Conditions
Please find out t&c’s here
Refunds
Please see our refund policy here
Privacy
Please see our privacy policy here